Click here for Covid-19 related questions and answers including refund policy.
Campers booking FAQ’s
If the answer to your query is not here please contact firstname.lastname@example.org
|1.||How do I pay by credit / debit card?||When details are completed and checking out select the amount you pay and follow the instructions to fill in the card details.|
|2.||Are my card details secure?||Card payments are processed by Stripe.com who are an accredited card processor who deal with billions of transactions. Nefyn Camps do not hold copies of card details.
The web browser does not show as secured as the Nefyn website but the bookings portal embedded into the website is secure.
|3.||How do I pay by cheque or bank transfer?||When details are completed click on ‘Pay later’ or choose to pay nothing and follow the instructions on the confirmation e-mail.|
|4.||I want to book someone outside the published age range but an error message pops up and won’t let me go further||Firstly please check if they could attend a camp where they are within the published age range. If you want them to attend a camp where they are outside the published age range please contact email@example.com. We deal with these requests on a case by case basis.|
|5.||Error message pops up saying that the camper is not the right age.||There is a system error where it uses the first day of camp to calculate the age of the camper. We use the 1st Sept as our cut-off so there may be a small number of people this impacts. If this impacts you please contact firstname.lastname@example.org.|
|6.||I haven’t received a confirmation e-mail||First check your junk / spam. If it isn’t there contact email@example.com.|
|7.||I can’t get back into the system to amend my booking||Go to the Nefyn camps website and click on ‘Apply’. The events page embedded there gives you the option to log in and check / amend your booking details.|
|8.||I’ve forgotten my username / password.||Follow the instructions above for question #7 and click on forgot password and follow the instructions.|
|9.||I can’t open the attachment with T&C’s included.||They are also included on the ‘Apply’ section of our website.|
|10.||I can’t see an area for camper details||Fill in their name in the box just above the ‘Attendees’ section, click enter and the fields appear.|
|11.||Do I need to click the ‘I’m attending’ box?||No, this is not needed. If you’re attending as a leader you’ll need to apply through the leaders process.|
|12.||Why is there a red asterisk in certain places on the form?||These are required fields and need to be completed.|
|13.||How do I register more than one camper?||If they are on the same camp you can add two or more attendees by filling in another name in the box above the ‘Attendees’ section and pressing enter. If they are on separate camps you’ll need to complete the first application and then do another through the relevant camp.|